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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Pickup info:

All tours depart from Cape Town and Stellenbosch every Monday.

Guests will be collected between 07h00 and 09h00 at their guest houses / hotel in Cape Town and about 09:30 in Stellenbosch. If the guest is not staying in Cape Town, additional transport needs to be arranged into the city unless the guest can be easily picked up along the way.


Notes:

Please note our rate is quoted on a Backpacker dormitory accommodation option. However there are other room types that you can upgrade to.

To give you an idea upgrade cost options are as follows:

  1. Backpacker Twin/Double Room - Add 8% on our quoted rate
  2. Backpacker Twin/Double En-Suite - Add 15% on our quoted rate
  3. Guesthouse Twin/Double - Add 30% on our quoted rate
Single rate on application

Departures

All Tours depart from Cape Town and Stellenbosch every Monday.

Pick Up

Guest will be picked up between 07:00 and 09:00 from accommodation establishments in Cape Town and about 09:30 in Stellenbosch. If guests do not live in Cape Town or Stellenbosch additional transport has to be arranged into the city, or guests will be picked up along the way.

Itinerary

The company reserves the right to change itinerary, accommodation, and transport along the way should circumstances dictate. Unfortunately many of these outdoor activities are weather dependant which could force changes in the itinerary. The guide will try his best to arrange events according to prevailing weather conditions.

Vehicles

The vehicles that we will be touring in is a fully air conditioned and can comfortably seat 8 adults including driver/guide or 14 Adult including driver/guide. We also have a CD and Mp3 player in the bus. (Welcome to bring your own music, if it is not too terrible we can play it)

All vehicles have valid Operating licences to convey paying customers.

Guides:

All guides are well trained, experienced and African born and bred. By law we are enforced to use THETA registered and Qualified guides with special PDP drivers licences. (Professional Drivers Licence). Earthstompers make use of only the best guides that will make sure you get a laid back, funny, relaxing, informative and safe trip.

Accommodation

All the accommodation en route has been selected over many years for its cleanliness, unique setting, closeness to nature and great atmosphere whilst not forgetting the human need for home comforts.

Accommodation at the backpackers takes the form of dormitory rooms with shared bathroom facilities.

Upgrades to single and double Backpacker rooms with shared bathroom facilities and upgrades to Backpacker rooms with en-suite bathrooms are available.

Guest House upgrades to single, double or twin en-suite rooms are available at an additional cost.

All bedding and towels will be provided.

Meals

All meals have been selected by management and include traditional South African meals. Breakfast would normally be a combination of healthy continental breakfast with fruits, cereals, yoghurt and toast or cooked breakfasts. Please advise us of any special dietary requirements in advance.

Lunch and drinks would be for Guests own account.

What do you need?

A love for nature, an adventurous spirit and an earthstomping sense of humour. Of course it would not be a bad thing to bring along a rain jacket, camera, swimming clothes, sun screen, towel, hat, warm jacket and personal toiletries.

Optional Activities:

The Optional Activities are not included in your tour price because this is activities that not everybody will be able to do. For example: Not everybody would like to jump of a 216 m bridge or jump from a plane at 10 000 feet. These activities can be paid in cash or credit card direct to the Adventure Operator. These activities will be booked by your guide the day that the tour departs. Shark Diving and Whale watching optional activities will have to be booked at least a week before the tour depart.  All included activities are not physically demanding and can be enjoyed by all ages, shapes and sizes on tour. * Shark Cage Diving clients will be picked up in Cape Town early Monday morning by the Shark Cage Diving Operator. Shark Cage Diving clients will only meet up with the tour group after lunch on the 1st Day and will miss out on the first half of Day 1.

Insurance

It is strongly recommended that you hold comprehensive travel insurance to safeguard you against possible unforeseen emergency. The operator  has comprehensive passenger and public liability insurance.

Exclusion of liability

The operator, or its employees and agents shall not be responsible for and shall be exempt from any liability in respect of loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property under any circumstances whatsoever whilst on tour.  

 R 1 500.00
 
Tree top Canopy tour
 R 450.00
 
Sand Boarding
 R 400.00
 
Knysna elephant park
 R 190.00
 
Close Encounter whale and dolphin watching (in-season)
 R 750.00
 
* Shark Cage Diving
 R 1 500.00*
 
2 Hour Open Vehicle Guided Addo Game Drive
 R 220.00
 
 
* Shark Cage Diving Clients will be picked up in Cape Town early Monday morning by the Shark Operator. Shark Diving Clients will only meet up with the tour group after lunch on the 1st Day and will miss out on the first half of Day 1.

We also have plenty of time for these optional activities at an extra charge:

Bungee jumping (216m)
 R 690.00
 
Tandem Sky Diving 10 000 feet
 R 1 500.00
 
Tree top Canopy tour
 R 450.00
 
Sand Boarding
 R 400.00
 
Knysna elephant park
 R 190.00
 
Close Encounter whale and dolphin watching (in-season)
 R 750.00
 
* Shark Cage Diving
 R 1 500.00*
 
2 Hour Open Vehicle Guided Addo Game Drive
 R 220.00